Samuel Jusic
Master of Science Candidate in Information Technology
Uppsala, SE.About
Highly motivated Master of Science candidate in Information Technology with a strong foundation in programming (Python, C, Haskell) and a keen interest in technology and engineering. Bringing 8+ years of dynamic customer-facing experience, I excel in problem-solving, efficient task management, and fostering positive team environments, ready to apply these transferable skills in a challenging tech-driven role.
Work
ÖoB
|Store Assistant/Cashier
Uppsala, Uppsala, Sweden
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Summary
Efficiently managed cash register operations, customer service, and logistics tasks, enhancing store efficiency and customer satisfaction.
Highlights
Managed daily cash register operations, accurately processing an average of 100+ transactions per shift and handling cash reconciliation.
Provided proactive customer assistance, resolving inquiries and adapting service to diverse needs, contributing to a positive shopping experience.
Executed critical logistics tasks, including stock replenishment and inventory organization, ensuring product availability and efficient store flow.
Demonstrated strong ability to multitask and maintain efficiency during peak periods, improving operational throughput by an estimated 15%.
Bauhaus
|Store Assistant
Uppsala, Uppsala, Sweden
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Summary
Provided specialized sales and customer support in electrical and garden departments, developing expertise in product knowledge and customer relations.
Highlights
Provided expert sales assistance in high-demand electrical and garden departments, leveraging extensive product knowledge to guide customer purchases and resolve complex inquiries.
Managed fast-paced customer interactions, maintaining composure and delivering consistent service quality under pressure, serving an average of 50+ customers daily.
Developed and applied strong problem-solving skills to offer tailored product solutions, enhancing customer satisfaction and driving sales.
Contributed to department organization and product merchandising, ensuring an accessible and appealing shopping environment.
Strandvillans Café
|Cashier/Server
Sigtuna, Stockholm, Sweden
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Summary
Delivered comprehensive customer service, managed cash operations, and performed light food preparation in a high-volume café setting, emphasizing teamwork and efficiency.
Highlights
Efficiently operated cash register, processed an average of 70+ orders per shift, and managed daily sales reconciliation with high accuracy.
Prepared and served various food and beverage items, adhering to strict hygiene standards and ensuring timely customer delivery.
Collaborated effectively within a team of 10+ staff members in a limited space, optimizing workflow and enhancing service speed during peak hours.
Maintained a clean and organized café environment, contributing to a welcoming atmosphere and positive customer experience.
Sigtuna IF
|Kiosk Assistant
Sigtuna, Stockholm, Sweden
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Summary
Managed daily kiosk operations, including sales, cash handling, and facility maintenance, for a popular recreational venue.
Highlights
Operated cash register and processed sales for minigolf games and refreshments, accurately handling transactions for hundreds of daily visitors during peak season.
Maintained high standards of cleanliness and organization for the kiosk and surrounding area, ensuring a pleasant environment for patrons.
Provided friendly customer service, assisting visitors with inquiries and enhancing their overall experience at the facility.
Managed inventory of kiosk supplies, proactively restocking items to meet demand and prevent stockouts.
Education
Uppsala Universitet
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Master of Science
Information Technology
Arlandagymnasiet, Sigtuna
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High School Diploma
Technical Program
Languages
Swedish
English
Skills
Programming Languages
Python, C, Haskell.
Customer Service & Sales
Customer Relations, Sales Operations, Product Knowledge, Conflict Resolution, Client Support, Customer Engagement.
Operations & Management
Cash Handling, Inventory Management, Logistics Coordination, Multitasking, Stress Management, Team Collaboration, Organizational Skills, Problem Solving, Time Management, Operational Efficiency.